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No sound, missing Tamil/Kannada voice or saved audio

Check output, language material and the type of audio selected.

For: Student, Teacher, Centre Manager, Super Admin

  1. Check speaker/headphone volume and press Play/Listen after interacting with the page. Stop another audio clip if it is overlapping.
  2. Device voice needs an installed matching language voice. Choosing Tamil cannot install a voice or translate missing text.
  3. Saved audio must be prepared, completed, current and published/approved as required. Preparing it can use a paid content budget.
  4. Cloud audio also needs external-voice eligibility, centre configuration, a supported language and available voice/shared limits. Ask the teacher to inspect the displayed reason.

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