Why did my call end or my learning time run out?

For: Student, Teacher, Centre Manager, Super Admin

1. A live call can end for idle silence, its maximum length, daily live minutes, changed permissions, disconnection or budget limits. Read the end message.
2. The default active learning allowance is 90 minutes per child/day, separate from the two-hour inactive sign-in timeout and eight-hour session maximum.
3. Ask an authorised teacher/manager for more learning time. A teacher can extend only if the manager permits it; increasing learning minutes does not add voice money.
4. Saved replies remain available. Start a new allowed call when ready, and sign back in if the login session itself expired.

This guide explains the feature; reading it does not change any setting or grant access. Back to all help