Record, trace and correct payments

For: Teacher, Centre Manager, Super Admin, Attendance & payroll staff

Look for: Payment history

1. Sort the rows on this page by selecting a heading. Footer totals cover the displayed payments only; recorded and reversed amounts are separate. Payment-line totals describe that payment, including when the payment was later reversed.
2. In Payroll & payments, select a person and inspect the daily calculation. Resolve warnings and obtain attendance approval before recording a payout.
3. After making the payment outside the app, a Super Admin or Payroll Manager enters Amount paid, Payment date and the bank reference or cash receipt. Record payment already made saves the ledger entry; it does not move money.
4. A partial payment is allowed up to the suggested balance. It is allocated to the oldest approved unpaid days in the selected report. Retries are protected, and a changed attendance/rate/payment snapshot requires a fresh preview.
5. Payment history can be filtered by payment date, person and all the date presets. Download payment CSV for reconciliation. Open a payment to see the attendance days, record versions and paid equivalent hours it covered.
6. If a ledger entry is wrong or a payment was returned, record a reversal with a reason. The original entry remains visible; the app does not issue a refund. A paid attendance correction is flagged for reconciliation before further payment.
7. You cannot record or reverse your own payment. Payroll Viewers cannot record or reverse payments. Each action stays within the selected centre.

Record actual external transactions accurately. A reversal changes the ledger only; it is not a bank reversal.

This guide explains the feature; reading it does not change any setting or grant access. Back to all help