Student unable to log in

For: Attendance & payroll staff, Student, Teacher, Centre Manager, Super Admin

1. If the first screen says Check your centre code, username and password, verify those fields with the manager. The authenticator is a later step.
2. If the authenticator code is rejected, use an enrolled device, enable automatic time on the phone and try a fresh current code. Do not send codes or QR secrets in chat.
3. For a teacher-issued code, use the access-code page. It must be fresh, unused and issued by a currently authorised teacher.
4. A manager should check blocked/archived accounts or a closed centre. After too many attempts, wait for the displayed retry period; use teacher-assisted access when authorised.

This guide explains the feature; reading it does not change any setting or grant access. Back to all help