Forgotten password, lost phone or cannot change password

For: Attendance & payroll staff, Student, Teacher, Centre Manager, Super Admin

1. Use another enrolled authenticator if you have one. A Centre Manager can reset an eligible student/teacher account after checking identity.
2. If the identity is shared with another centre or is a manager/admin account, a Centre Manager cannot reset it; ask a Super Admin or the operator for the supported recovery route.
3. A teacher-issued student session cannot change passwords or authenticators. Use the learner’s own password/authenticator sign-in for security changes.
4. If Forgot password is visible, request a link using the centre code and username. A verified registered email is required. The link expires after 20 minutes and resets only the password, not the authenticator. Never share your password or authenticator secret.

This guide explains the feature; reading it does not change any setting or grant access. Back to all help