Help, one small step at a time
Choose your role, find a feature, or get help when something is not working.
These are general guides. Your roles and permissions decide which tools you can use. Help is free to read and makes no AI calls.
People, centres & sign-in
Configure Gmail delivery
A Super Admin sets one encrypted sender connection for all centres.
Read the steps →Register or change your email
Verify an address before it can receive password resets and notifications.
Read the steps →Recover a forgotten password by email
Use a short-lived link while keeping authenticator protection.
Read the steps →Complete the simple sign-in check
Four clear digits with an audio option after repeated failures.
Read the steps →Send email notifications and reminders
Compose a message now or schedule it for verified recipients.
Read the steps →Archive, restore or permanently remove a person
Keep former learners separately, or remove their private data after a careful review.
Read the steps →Remember a personal device for sign-in
Reduce authenticator prompts and choose which roles may save usernames.
Read the steps →Sign in, authenticators and passwords
Use your own account securely, including a backup authenticator.
Read the steps →Help a student sign in with a short code
An assigned teacher can help without sharing an account or password.
Read the steps →Roles, powers and centre scope
Understand Super Admin, Centre Manager, teacher, student and additional attendance responsibilities.
Read the steps →Create people and assign teachers or assistants
Create accounts, change access and connect learners to the right staff.
Read the steps →Create, edit, close, restore or delete a centre
Super Admins manage centre lifecycle; managers work within their assigned scope.
Read the steps →Student registrations and family contacts
Search registrations and keep authorised contact details up to date.
Read the steps →