Help, one small step at a time
Choose your role, find a feature, or get help when something is not working.
These are general guides. Your roles and permissions decide which tools you can use. Help is free to read and makes no AI calls.
Frequently asked questions
The site says temporarily unavailable
Recognise a server interruption and ask for help without changing accounts or data.
Read the steps →Unable to see my student
Check the centre and teacher mapping first.
Read the steps →AI not working or the message box is disabled
Check setup, eligibility, limits and provider status.
Read the steps →Live AI not working or Start talking is missing
Live voice needs both centre and learner permissions.
Read the steps →Illustration not working, missing or waiting
A picture may be generating, checking, awaiting approval or blocked.
Read the steps →Unable to see an assignment or new homework
Confirm its learner, centre, course and assignment status.
Read the steps →Student unable to log in
Separate password problems from authenticator or access-code problems.
Read the steps →Forgotten password, lost phone or cannot change password
Get the correct account recovery help for your role.
Read the steps →Budget reached even though money seems available
Several independent limits and pending reservations may be stopping the next call.
Read the steps →Placement missing, or no content for the student’s class
Registration class and learning placement are different settings.
Read the steps →Empty dropdowns or missing books/questions
Missing results often mean a different centre, course, release or filter.
Read the steps →No sound, missing Tamil/Kannada voice or saved audio
Check output, language material and the type of audio selected.
Read the steps →My recording became a website address or wrong words
Treat uncertain transcription as a draft, not the child’s intended answer.
Read the steps →My answer just refreshed, or the tutor says something wrong
Check whether you submitted a worksheet answer or sent a chat message.
Read the steps →Why is a student red on the live dashboard?
Red is an inactivity signal, not proof of distraction.
Read the steps →Why did my call end or my learning time run out?
Sign-in, learning time and live-call timers serve different purposes.
Read the steps →Provider credits, API key or price review problem
A centre limit is different from provider billing and operator configuration.
Read the steps →Wrong centre, closed centre or cannot switch
Use authorised centre access and keep account history intact.
Read the steps →